Gardeners Crossness Terms and Conditions

Gardeners Crossness provides professional gardening services to residential and commercial clients under the terms set out below. These terms are designed to explain how bookings are made, how payments are handled, what happens if a visit is cancelled, and the limits of our responsibility. By confirming a booking, the customer agrees to these conditions for all gardening services, including one-off appointments, regular maintenance, seasonal work, and related tasks.

These Gardeners Crossness terms and conditions apply to all services arranged directly with us unless a separate written agreement states otherwise. The purpose of these terms is to create a clear understanding between the customer and the service provider so that work can be carried out efficiently, safely, and with proper regard to legal obligations. Please read them carefully before any appointment is confirmed.

In these terms, “we,” “us,” and “our” refer to the gardening service provider, and “you” or “the customer” refers to the person, business, landlord, or organisation requesting the service.

Booking Process

Bookings for Gardeners Crossness services may be requested by phone, email, online enquiry, or any other accepted method of communication. A booking is only considered confirmed once we have accepted the request and, where required, received a deposit or written confirmation from the customer. Availability may vary depending on the season, workload, weather, and the type of work required.

When booking, the customer must provide accurate information about the property, access arrangements, the size and condition of the garden, any hazards, and the exact nature of the work required. If the information provided is incomplete or incorrect, the scope of the service may need to be revised, and the price or timetable may change accordingly.

We may give estimates or indicative timeframes before attending the site. Unless expressly stated in writing, these are not fixed quotations for all circumstances and may be adjusted if the work differs from the original description, if the condition of the site is materially different, or if additional labour or equipment is needed. Any significant variation will normally be discussed before further work proceeds.

Customers must ensure that access is available on the agreed date and time. This includes access to gates, shared entrances, utilities, outdoor taps where relevant, and safe working space. If we are unable to access the property or carry out the work because access has not been arranged, the booking may be treated as a late cancellation and charges may apply.

We reserve the right to decline or postpone a booking where conditions are unsafe, the work requested is outside our capabilities, the location is unsuitable, or the customer has failed to provide sufficient information. This is especially important where machinery, climbing, hazardous plants, unstable surfaces, or restricted access are involved.

Payments and Charges

Charges for Crossness gardening services will usually be based on a fixed quotation, hourly rate, day rate, or another agreed pricing structure. The applicable price will be confirmed before work starts wherever reasonably possible. Any discounts, promotional prices, or special arrangements are valid only if stated in writing and may be withdrawn for future bookings.

Unless agreed otherwise, payment is due upon completion of the work or within the timeframe stated on the invoice. For certain projects, we may require a deposit in advance to secure the date and cover preliminary scheduling costs. Deposits are usually non-refundable unless stated otherwise in these terms or required by law.

If a payment is not received by the due date, we reserve the right to charge reasonable recovery costs and, where permitted, statutory interest on late payments. We may also suspend further work, cancel future appointments, or withdraw agreed discounts until outstanding sums are paid in full. Ownership of any materials supplied by us may remain with us until payment has been received, to the extent allowed by law.

The customer is responsible for ensuring that payment arrangements are in place and that any invoices are checked promptly. If the customer believes there is an error in an invoice, they must raise the matter within a reasonable time so that it can be reviewed. Disputed amounts do not excuse payment of undisputed parts of the invoice.

Where the service involves extra work not included in the original scope, such as additional clearance, removal of unexpected waste, or tasks requested on the day, these may be charged separately. We will take reasonable steps to explain any extra cost before proceeding, but immediate action may be necessary if the issue affects safety, access, or the practical completion of the work.

Cancellations, Rescheduling, and Non-Attendance

The customer may cancel or reschedule a booking by giving reasonable notice. For many appointments, we request at least 24 to 48 hours’ notice, although longer notice may be required for larger projects or where materials and staffing have already been arranged. Cancellation terms may vary depending on the job type and any written agreement made at the time of booking.

If a cancellation is made too late, or if the customer fails to provide access at the agreed time, a cancellation charge may apply to cover travel, labour allocation, and lost booking time. Where a deposit has been paid, it may be retained in part or in full as a reasonable reflection of our losses, subject to applicable consumer law and the circumstances of the booking.

We may also need to reschedule due to adverse weather, equipment failure, staff illness, safety concerns, or other matters beyond our reasonable control. In such cases, we will try to offer an alternative date as soon as reasonably practicable. Gardeners Crossness will not be liable for delay caused by events that are outside our control, provided we take reasonable steps to minimise disruption.

Liability and Service Standards

We will carry out services with reasonable care and skill, using staff or contractors who are suitably competent for the work assigned to them. However, gardening work often involves natural variation, changing ground conditions, hidden defects, weather-dependent results, and pre-existing issues that cannot always be fully assessed in advance. For this reason, results may differ from expectations that are based on appearance alone.

Our liability is limited to direct loss or damage caused by our proven negligence, breach of contract, or failure to perform the service with reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or other matters that cannot legally be excluded under UK law.

We are not responsible for damage arising from defective fences, broken paving, hidden pipes, unstable structures, underground services, poor drainage, or items left in unsafe positions unless the damage was caused by our negligence. The customer should tell us in advance about known hazards, fragile items, buried services, or areas requiring special care. If no warning is given, we may assume the site is suitable for standard gardening work.

Where the customer requests work that involves a higher-than-normal risk, such as close work near glass, heritage surfaces, automated irrigation, or expensive planting, we may require written instructions or may decline the task if the risk is unreasonable. We may also ask the customer to remove valuables, protect delicate items, or confirm that certain risks are accepted before work starts.

Any claim relating to our services should be reported as soon as reasonably possible after the issue is discovered. The customer should take reasonable steps to minimise any loss. We will not be responsible for indirect or consequential loss, loss of profit, loss of opportunity, or similar losses that are not a direct and foreseeable result of our breach, except where such exclusion is prohibited by law.

Waste Removal and Legal Compliance

Where our service includes clearance or removal of garden waste, the handling, transport, and disposal of waste will be carried out in accordance with applicable waste regulations in the UK. Waste may include grass cuttings, branches, leaves, soil, weeds, hedge trimmings, and other green materials arising from the work. We may use licensed carriers or approved disposal routes where required.

The customer must not ask us to remove hazardous waste, contaminated materials, asbestos, chemicals, oils, needles, clinical waste, or any item that is not suitable for ordinary garden clearance unless the matter has been specifically agreed in advance and handled lawfully. If such items are discovered during the service, we may stop work in the affected area and request further instructions.

Unless stated otherwise, waste removal charges may be separate from labour charges and may depend on volume, weight, loading time, disposal fees, or the number of trips required. If waste is to be left on site, the customer is responsible for its lawful storage and disposal after our visit. We will not be responsible for waste once it has been handed back to the customer or placed where the customer has instructed.

The customer confirms that they have the right to authorise the disposal of any waste generated on the property. If a landlord, managing agent, tenant, or other third party arranges the booking, they must ensure that they are permitted to agree to the work and related waste removal. We may refuse to dispose of materials if doing so would breach environmental rules or create an unsafe condition.

All parties must comply with relevant legislation on health and safety, environmental protection, and site access. We may suspend work if conditions are unsafe, if lawful disposal cannot be arranged, or if the customer requests anything that would place us in breach of statutory duties or professional standards.

Customer Responsibilities

The customer is responsible for ensuring that the site is reasonably prepared for the agreed work. This may include moving vehicles, securing pets, protecting fragile items, giving notice to neighbours where relevant, and ensuring that power or water supply is available if required for the service. If preparation is not complete, the work may take longer or may need to be rearranged.

The customer must also tell us about any health and safety concerns, restricted access, hidden hazards, allergies, or site-specific instructions before the service begins. Where children, pets, or the public may be affected, reasonable precautions should be taken to keep the area clear while work is in progress.

We may rely on the customer’s instructions unless they are obviously unsafe or impractical. If the customer changes the work requested after booking, we may revise the price, timing, or method of delivery. Any such change should be confirmed in writing where possible so that the revised arrangement is clear to both sides.

Governing Law

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction over any dispute that cannot be resolved amicably between the parties. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

Nothing in these terms affects the customer’s statutory rights under UK consumer law where those rights apply. Any part of the agreement that conflicts with mandatory legal rights will be interpreted in a way that gives effect to those rights to the fullest extent permitted by law.

Gardeners Crossness aims to provide a reliable, fair, and legally compliant service. By booking with us, the customer confirms acceptance of these terms, agrees to cooperate reasonably during the service, and understands that the successful delivery of garden work depends on clear instructions, safe access, lawful disposal arrangements, and timely payment.